These Terms of Service ("Terms") are an agreement between you and Odintsov Stanislav Yevhenovych, an individual (natural person) based in Ukraine, operating the CareLineDesk service (the "Seller", "we", "us"). By subscribing to or using the Service, you agree to these Terms. If you are agreeing on behalf of a practice or business, you confirm you have the authority to do so.
CareLineDesk is subscription software that automates front-desk scheduling and communication for medical, dental, veterinary and wellness practices: booking, rescheduling and cancelling appointments, and answering routine questions about services, insurance acceptance and pricing, based on information the practice provides to us. The Service is a scheduling and communication tool. It does not provide clinical care, does not make clinical decisions, and does not replace practice staff.
You are responsible for the accuracy of the practice information you give us to configure the Service (services, providers, insurance policy, pricing), and for keeping any account credentials or access details confidential.
CareLineDesk is offered as a monthly subscription. All payments are processed by Paddle.com Market Limited ("Paddle"), which acts as the Merchant of Record for these transactions. Paddle handles billing, invoicing, applicable sales tax or VAT, and payment processing on our behalf. Your payment details are provided to and handled by Paddle under Paddle's own terms and privacy policy — we do not receive or store your full payment details. Current subscription pricing is published at carelinedesk.com/pricing.html.
You may cancel your subscription at any time. Cancellation stops future billing at the end of the current billing period. Refund eligibility is described in our Refund Policy.
You agree not to use the Service to store or transmit patients' clinical or health records, to use it for clinical or diagnostic decision-making, or in any way that violates applicable law or the rights of others. You are responsible for how your practice's staff and patients interact with the Service.
We work to keep the Service running reliably, but we do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable for maintenance, updates, or reasons outside our control.
CareLineDesk, its software, design and content are owned by us or our licensors. An active subscription gives you a limited, non-exclusive right to use the Service for your own practice; it does not transfer any ownership rights to you.
The Service is provided "as is." To the extent permitted by law, we disclaim warranties of any kind, express or implied, regarding the Service.
To the extent permitted by law, our total liability arising from your use of the Service is limited to the amount you paid for the Service in the three months preceding the claim. We are not liable for indirect, incidental or consequential damages.
We may update these Terms from time to time. Updates are posted at this address with a new "Last updated" date. Continuing to use the Service after an update means you accept the revised Terms.
These Terms are governed by the laws applicable to the Seller's place of business, without regard to conflict-of-laws principles.
CareLineDesk is operated by Odintsov Stanislav Yevhenovych, an individual (natural person) residing in Ukraine, trading as CareLineDesk. Contact: info@carelinedesk.com. Payments are collected by Paddle.com Market Limited as our Merchant of Record.
Questions about these Terms: use the contact form below, email info@carelinedesk.com, or message us on Telegram at @Alright_thanks.
No account needed — we reply within one business day.