Refunds for CareLineDesk subscriptions are handled by Paddle.com Market Limited, our payment processor and Merchant of Record, following the terms below.
If you are not satisfied with CareLineDesk, you may request a full refund of your first subscription payment within 14 days of that payment, no reason required.
For renewal (recurring) payments, you may request a refund within 7 days of the renewal charge if you did not use the Service during that billing period. Renewal payments requested more than 7 days after the charge date are not eligible for a refund, though you can still cancel to stop future renewals.
Email info@carelinedesk.com with your billing email and the payment date, or use the refund link in the receipt Paddle sent you. We confirm eligibility and, where approved, instruct Paddle to process the refund.
Approved refunds are issued by Paddle to your original payment method, typically within 5–10 business days. Your bank or card issuer may take longer to show it on your statement.
Custom setup, onboarding or configuration work already delivered at your request is not refundable once completed. Amounts already remitted as sales tax or VAT are refunded only to the extent Paddle is able to reclaim them.
Cancelling your subscription stops future billing but does not, by itself, trigger a refund for the current period; see Sections 1–2 for what is refundable.
Refund requests and questions: use the contact form below, email info@carelinedesk.com, or message us on Telegram @Alright_thanks.
No account needed — we reply within one business day.